Quality Check

Do you know how good you are?

With a direct, professional perspective we will present an overview of your products strengths, potentials and weaknesses. This will enable you to reinforce your Unique Selling Points (USPs) as well as giving you the change to improve in certain sectors in order not to miss out on potentials for revenue and occupancy.

It is usually hidden in the details why guests enjoy staying with you or they like how you promote your offers to them. We will show you the potentials on where to make more business, increase your revenue and occupancy and satisfy your guests. Quality Checks are performed in the following departments

  • Reservations
  • Front Office
  • Housekeeping
  • Service
  • Electronic Content and Distribution
  • Guest Communication and Social Media

Based on the results we will provide action points and will accompany you putting them into practice. As a result this will mean ensuring quality standards and procedures which guests will rely on, acknowledge and return for.

TopGahn is accredited as an official partner for hotel mystery checks by the German Hotel Association and the German Hotel Classification.